Terms & Conditions

Effective Date: April 2026

These Terms & Conditions (“Terms”) govern your access to and use of the SayPlan mobile application, related website pages, and related services provided by Upsster Labs Ltd. (“Upsster Labs,” “we,” “our,” or “us”).

By accessing or using SayPlan, you agree to these Terms. If you do not agree, do not use the Service.

1. Who We Are

SayPlan is operated by:

2. Scope of the Service

SayPlan is a voice-first and text-enabled planning application that helps users turn spoken or written plans into structured tasks and related outputs.

The Service may include:

  • account creation and login;

  • voice input and transcription;

  • AI-generated task structuring;

  • task management, reminders, and related planning tools;

  • free and paid subscription features.

We may update, improve, modify, suspend, or discontinue parts of the Service from time to time.

3. Eligibility

You may use the Service only if you can legally enter into a binding agreement under applicable law.

The Service is not intended for children under 13. If you are under the age of majority in your jurisdiction, you may use the Service only with any consent or supervision required by applicable law.

You represent that:

  • the information you provide is accurate;

  • you will keep your account information up to date; and

  • you are not prohibited from using the Service under applicable law.

4. Your Account

To use certain features, you may need to create an account using email/password, Apple Sign-In, Google Sign-In, or other supported login methods.

You are responsible for:

  • maintaining the confidentiality of your account credentials;

  • all activities that occur under your account; and

  • notifying us promptly if you believe your account has been accessed without authorization.

We may suspend or terminate accounts that violate these Terms, pose security risks, or are used fraudulently or unlawfully.

5. License and Right to Use the App

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use SayPlan for your personal, lawful, and internal use only.

You may not:

  • copy, reproduce, distribute, sell, lease, sublicense, or commercially exploit the Service except as expressly allowed by law;

  • reverse engineer, decompile, disassemble, or attempt to extract source code, except where such restriction is prohibited by law;

  • interfere with or disrupt the integrity or performance of the Service;

  • use the Service to build a competing product or service;

  • bypass technical limitations, access controls, or security features.

All rights not expressly granted to you are reserved by Upsster Labs and its licensors.

6. User Content

You may submit or create content in the Service, including voice recordings, transcriptions, text input, tasks, reminders, plans, and related materials (“User Content”).

You retain your rights in your User Content.

You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, process, reproduce, modify as technically necessary, and use your User Content solely for the purposes of:

  • operating the Service;

  • generating task and planning outputs;

  • maintaining and improving the Service;

  • troubleshooting, security, and support.

You represent and warrant that:

  • you have the necessary rights to submit your User Content;

  • your User Content does not violate applicable law or third-party rights; and

  • your User Content does not contain unlawful, infringing, deceptive, abusive, or harmful material.

7. AI Features and Outputs

SayPlan uses automated systems and third-party AI services to help process voice or text input and generate structured outputs.

You acknowledge that:

  • AI-generated outputs may be incomplete, inaccurate, or inappropriate in some cases;

  • outputs are generated automatically and should be reviewed by you before relying on them;

  • SayPlan is intended as a productivity tool and not as legal, medical, financial, therapeutic, or emergency advice;

  • you remain responsible for reviewing, editing, confirming, and acting on your tasks and plans.

We do not guarantee that AI outputs will always be correct, complete, or suitable for your specific situation.

8. Acceptable Use

You agree not to use the Service:

  • for any unlawful, fraudulent, or deceptive purpose;

  • to violate the rights of others;

  • to upload or transmit malware, malicious code, or harmful content;

  • to harass, threaten, exploit, or abuse others;

  • to infringe intellectual property, privacy, publicity, confidentiality, or other rights;

  • to attempt unauthorized access to accounts, systems, or networks;

  • to use automated means to scrape, overload, or interfere with the Service, except as expressly authorized by us.

We may investigate violations and suspend or terminate access where appropriate.

9. Subscriptions, Billing, and Paid Features

Some features of SayPlan may require a paid subscription.

If you purchase a subscription through the Apple App Store or Google Play:

  • billing is handled by the relevant app store;

  • subscriptions may automatically renew unless canceled before the renewal date;

  • pricing, billing cycle, trial terms, introductory offers, and renewal terms will be shown to you at the time of purchase;

  • managing, canceling, pausing, or restoring purchases may be handled through the relevant app store account and settings, subject to that platform’s rules.

If your subscription renews automatically, you authorize the applicable platform to charge the applicable subscription fee at each renewal unless you cancel in time.

We may offer free trials, introductory pricing, promotional offers, or discounts. Unless otherwise stated, when a trial or promotional period ends, your paid subscription will begin or renew at the then-applicable disclosed price unless canceled before the charge occurs.

We may change subscription features or pricing for future billing periods to the extent allowed by applicable law and platform rules. Any such changes will not affect the current paid period already purchased, unless required by law or platform processes.

10. Cancellations and Refunds

You may cancel your subscription at any time through the applicable app store account settings or other platform-provided cancellation path.

Unless otherwise required by applicable law or the relevant platform:

  • cancellation stops future renewals;

  • cancellation does not typically refund the current billing period;

  • access usually continues until the end of the already-paid billing period.

Refunds for purchases made through Apple App Store or Google Play are generally handled by the applicable platform under its own policies and processes.

11. Consumer Rights and Right of Withdrawal

If you are a consumer in the EEA, UK, or another jurisdiction with mandatory consumer protections, those protections apply in addition to these Terms.

If applicable law gives you a right to withdraw from a distance contract within a cooling-off period, that right will apply except where an exception lawfully applies.

For digital content or digital services supplied immediately after purchase, you expressly request and consent, where legally relevant, to immediate performance of the Service. You acknowledge that this may affect or end your right of withdrawal once performance has begun or the service has been fully delivered, to the extent permitted by applicable law.

Nothing in these Terms limits any non-waivable consumer rights you may have under applicable law.

12. Account Deletion and Termination

You may stop using the Service at any time.

You may request account deletion through any in-app deletion path we make available or by contacting support@sayfamilyapps.com.

We may suspend or terminate your access, with or without notice, if:

  • you materially breach these Terms;

  • we are required to do so by law;

  • your use creates risk, harm, or potential liability for us, the Service, or others;

  • the Service or a relevant feature is discontinued.

Upon termination:

  • your license to use the Service ends;

  • your right to access paid features may end at the close of the current paid period or earlier where permitted by law and platform rules;

  • some provisions of these Terms will continue to apply by their nature, including provisions on intellectual property, disclaimers, liability limitations, disputes, and other surviving terms.

13. Intellectual Property

The Service, including its software, design, branding, text, graphics, interfaces, trademarks, logos, and other content, is owned by or licensed to Upsster Labs and is protected by intellectual property and other laws.

Except for your User Content and any rights expressly granted to you, nothing in these Terms transfers any ownership rights to you.

“SayPlan,” “Say,” related names, logos, and branding may be protected marks or trade dress of Upsster Labs or its affiliates.

14. Third-Party Services and Platforms

The Service may rely on or interoperate with third-party services, including:

  • Apple and Google for authentication, app distribution, billing, and platform services;

  • OpenAI for AI processing;

  • AWS for hosting and infrastructure;

  • Firebase services for analytics and diagnostics;

  • RevenueCat for subscription infrastructure.

We are not responsible for third-party services, products, or websites except to the extent required by applicable law. Your use of third-party services may be subject to separate third-party terms and policies.

15. Service Availability and Changes

We aim to keep the Service available and functioning well, but we do not guarantee uninterrupted, timely, secure, or error-free availability.

The Service may be unavailable from time to time due to maintenance, updates, outages, network failures, platform issues, or circumstances beyond our control.

We may modify, update, suspend, or discontinue any feature or part of the Service at any time, including free or paid features, subject to applicable law.

16. Disclaimers

To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis.

Except where prohibited by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and quiet enjoyment.

We do not warrant that:

  • the Service will meet all your requirements;

  • the Service will be uninterrupted, secure, or error-free;

  • outputs or results generated through the Service will be accurate, complete, reliable, or suitable for your needs;

  • defects will always be corrected.

Where applicable law does not allow certain warranty disclaimers, some of the above may not apply to you.

17. Limitation of Liability

To the maximum extent permitted by law, Upsster Labs and its directors, officers, employees, contractors, affiliates, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, data, business opportunities, or business interruption, arising out of or related to your use of or inability to use the Service.

To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of:

  • the amount you paid to us or through the applicable platform for the Service in the 12 months before the event giving rise to the claim; or

  • EUR 50.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, gross negligence where non-excludable, or any other liability that cannot be excluded under applicable law.

18. Indemnity

To the maximum extent permitted by law, you agree to indemnify and hold harmless Upsster Labs and its affiliates, directors, officers, employees, and agents from and against claims, liabilities, damages, losses, and expenses arising out of or related to:

  • your misuse of the Service;

  • your violation of these Terms;

  • your violation of applicable law; or

  • your User Content infringing or violating the rights of a third party.

This section does not apply to the extent prohibited by applicable consumer law.

19. Governing Law and Disputes

These Terms are governed by the laws of Bulgaria, excluding conflict of law rules, except to the extent mandatory consumer protection laws of your country of residence apply.

If you are a consumer, you may also be entitled to bring claims in the courts of the country where you live, and mandatory rights under local consumer law remain unaffected.

If you have a dispute with us, please contact support@sayfamilyapps.com first and we will try to resolve it in good faith.

20. Apple-Specific Terms

If you access or use SayPlan on an Apple device:

  • these Terms are concluded between you and Upsster Labs only, and not with Apple;

  • Upsster Labs, and not Apple, is solely responsible for the Service and its content, subject to these Terms and applicable law;

  • Apple has no obligation to provide maintenance or support services for the Service;

  • to the extent any warranty exists and the Service fails to conform to that warranty, you may notify Apple, and Apple may refund the purchase price paid for the app, if any; to the maximum extent permitted by law, Apple has no other warranty obligation regarding the Service;

  • Upsster Labs, and not Apple, is responsible for addressing claims relating to the Service or your possession and use of the Service, including product liability claims, claims that the Service fails to conform to applicable legal or regulatory requirements, and claims under consumer protection, privacy, or similar law;

  • if a third party claims that the Service or your possession and use of the Service infringes that third party’s intellectual property rights, Upsster Labs, and not Apple, is solely responsible for the investigation, defense, settlement, and discharge of that claim;

  • you represent that you are not located in a country subject to a U.S. government embargo and are not on any U.S. government list of prohibited or restricted parties;

  • you must comply with applicable third-party terms when using the Service; and

  • Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

21. Google Play-Specific Terms

If you purchase a subscription through Google Play, billing, cancellation, pauses where offered, refunds, and certain account management features are governed by Google Play’s applicable rules, billing terms, and user interfaces.

You are responsible for managing your Google Play subscription through the tools made available by Google, including the Google Play subscription management and cancellation paths.

22. Changes to These Terms

We may update these Terms from time to time.

If we make material changes, we may provide notice through the app, website, or other reasonable means. The updated Terms will become effective on the stated effective date. By continuing to use the Service after the updated Terms take effect, you agree to the revised Terms.

If you do not agree to the updated Terms, you must stop using the Service.

23. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

Our failure to enforce any provision is not a waiver of that provision or any other right.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

These Terms, together with our Privacy Policy and any additional terms presented to you for specific features or offers, form the entire agreement between you and Upsster Labs regarding the Service, except where platform terms or non-waivable legal rights also apply.

24. Contact

If you have questions, complaints, or claims regarding the Service or these Terms, contact:

Upsster Labs Ltd.
Bulgari
Email: support@sayfamilyapps.com